Impact of the Leadership Professional Development Program for the Virtual Customer Service Leadership Team

Impact of the Leadership Professional Development Program for the Virtual Customer Service Leadership Team

A newly formed Virtual Customer Service (VCS) Leadership Team at a Fortune 500 company participated in a virtual professional development program to help a new team connect quickly with the goal of increasing their effectiveness. The specific outcomes for this program were to: increase self-awareness for team members and how they and other members would contribute to the team’s success, as well as develop key insights into how to effectively communicate, collaborate and achieve the desired team results.

A brief explanation of the program provided as well as evidence of goal achievement.

Application of Business-Oriented Assessments to Improve Coach and Player Interactions

Application of Business-Oriented Assessments to Improve Coach and Player Interactions

The use of our tools for teambuilding has implications not only in the workplace but in sports teams as well. This article documents the application of TriMetrix® DNA to enhance the performance of a premier level soccer team. The collection and application of knowledge gained regarding soft-skills, motivation, and behaviors is documented. The paper also references similar applications by national wrestling champion Anthony Robles, the Phoenix Suns and PGA and PPGA members.