Oct 4, 2022
A newly formed Virtual Customer Service (VCS) Leadership Team at a Fortune 500 company participated in a virtual professional development program to help a new team connect quickly with the goal of increasing their effectiveness. The specific outcomes for this program were to: increase self-awareness for team members and how they and other members would contribute to the team’s success, as well as develop key insights into how to effectively communicate, collaborate and achieve the desired team results.
A brief explanation of the program provided as well as evidence of goal achievement.
May 4, 2020
Effective interdisciplinary research (IR) teams require skills of collaboration, sharing, and abilities to integrate knowledge from diverse disciplines. Pre-post data was collected using three learning modules designed to support the development of collaboration and teamwork skills in the context of IR. Results showed (1) participants learned and practiced essential collaborative skills in authentic contexts; (2) training modules were valued and helped participants recognize the important role that personal dispositional characteristics have on IR teams; (3) participants’ confidence in adapting to differences among team members increased; and (4) participants recognized that effective collaboration requires intentionality. This paper also introduces the concept of dispositional distancing.
