Oct 4, 2022
A newly formed Virtual Customer Service (VCS) Leadership Team at a Fortune 500 company participated in a virtual professional development program to help a new team connect quickly with the goal of increasing their effectiveness. The specific outcomes for this program were to: increase self-awareness for team members and how they and other members would contribute to the team’s success, as well as develop key insights into how to effectively communicate, collaborate and achieve the desired team results.
A brief explanation of the program provided as well as evidence of goal achievement.
Sep 27, 2019
This study establishes relationships between several external variables based on demographic information obtained using the O*Net job classification model and the scales of the TTI Success Insights TriMetrix EQ assessment. The work uses a logistic regression modeling approach to derive statistically significant functional relationships between the TriMetrix EQ scales and membership in the job classification group of interest. ROC curve analysis is used to show the classification algorithm outperforms the standard random selection technique.
Apr 23, 2019
This paper provides a brief introduction to item response theory, presents a short list of several popular item response theory models, and gives a brief snapshot of the results of the graded response model applied to the TTI Success Insights EQ assessment.
