Oct 4, 2022
A newly formed Virtual Customer Service (VCS) Leadership Team at a Fortune 500 company participated in a virtual professional development program to help a new team connect quickly with the goal of increasing their effectiveness. The specific outcomes for this program were to: increase self-awareness for team members and how they and other members would contribute to the team’s success, as well as develop key insights into how to effectively communicate, collaborate and achieve the desired team results.
A brief explanation of the program provided as well as evidence of goal achievement.
Apr 4, 2019
A growing number of VAA’s are running their own internal research projects to gain new insights and to “own” the findings they share with clients. Peter Meyers, through this case study, describes eight characteristics of strategically oriented mid-level leaders.
Apr 3, 2019
VAA Sheri Smith has published a description of key competencies and behavioral styles found among a set of senior business managers. These skills include: persuasion, interpersonal skills, teamwork, negotiation, leadership, resiliency, conflict management, flexibility, personal accountability and self-management.
Apr 3, 2019
A sample of 76 entrepreneurs participated by completing an assessment that measured their behavioral style, motivators and professional and personal competencies. The emerging profile included behavioral styles reflecting competitiveness, enthusiasm, high trust and rule breakers. The primary motivator, chosen by 68% of the respondents, is “utilitarian,” which personifies practicality and efficiency and is driven by a return on investment. The second highest motivator is individualistic, reflecting a desire to be in charge and to control. The top seven professional competencies are: leadership, goal achievement, employee development/coaching, presenting, persuasion, interpersonal skills and written communication.
Apr 3, 2019
This study examined the relationship between predominant dispositional styles and innovative work behaviors of educators in a high performing K-12 charter school in Colorado. The results indicated no significant correlation between the two variables. Further research is recommended to gain generalizable understanding about this potential correlation between individual level characteristics of educators in high performing charter schools that could translate into scalable strategies to include attracting and hiring and developing people who have a predisposition to innovate.
