Impact of the Leadership Professional Development Program for the Virtual Customer Service Leadership Team

Impact of the Leadership Professional Development Program for the Virtual Customer Service Leadership Team

A newly formed Virtual Customer Service (VCS) Leadership Team at a Fortune 500 company participated in a virtual professional development program to help a new team connect quickly with the goal of increasing their effectiveness. The specific outcomes for this program were to: increase self-awareness for team members and how they and other members would contribute to the team’s success, as well as develop key insights into how to effectively communicate, collaborate and achieve the desired team results.

A brief explanation of the program provided as well as evidence of goal achievement.

Information that Adds to the Art of Selection for the Financial Industry

Information that Adds to the Art of Selection for the Financial Industry

The most successful financial planners are those that possess a high level of versatility and are able to easily adapt to change. They understand people very well, but they are also very focused on attaining good results. Because of the nature of their business, they are very structured and adhere to financial systems. They understand their roles and take pride in their work. While they focus on the present, many have the drive to further advance their careers and become even more successful.

The information presented in this paper to observe successful and un-successful financial planners. These observations will also carry over into other sales fields.

Professional Presence and Soft Skills: A Role for Accounting Education

Professional Presence and Soft Skills: A Role for Accounting Education

20% of success in any career is believed to be based on intelligence: the ability to learn, understand and reason. The other 80% is based on the ability to understand oneself and interact with other people (Kirch, Tucker & Kirch, 2001).” An incremental laboratory experience was designed to create an environment for soft skill development that does not diminish the attention to accounting theory and technical development. Mandatory experiences were added to two required accounting classes starting in the spring of sophomore year. The lab experience includes: (1) Professional Motivation, (2) Emotional Intelligence, (3) Soft Skill Development, (4) Career Skills, and (5) Time Management.